Speedo OneField Service

Track and supervise your agents, ensuring quality customer service

SpeedoOne gives your support team a comprehensive set of tools to field support requests across channels, resolve problems quickly, and improve customer satisfaction.

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Technician Tracking
8pages in one Field Service module
30 slive position refresh for every technician
2approval steps on every expense claim
1record shared with CRM, HR & Accounting
Site Inspections

Every visit, scheduled and proven

Give the visit a date, a checklist and an inspector. Check-in on the day is measured against the real site location, findings carry photos, and the customer gets the report.

01

Draft to approved

Draft, Scheduled, Checked in, Completed, Approved — or Sent back.

02

Check-in at the real site

Site coordinates are captured, so check-in is measured on location.

03

Findings with photos

Severity, recommendation, due date — raise a helpdesk ticket in one click.

04

Sign-off & report

Customer and inspector sign on the device; send the report.

Checklists

The checks that score the job

Build sections of checks with hints for the inspector, weights, choices, units and a pass mark. Mark the ones that matter as required — any failed required check fails the whole inspection.

01

Sections and weights

Group checks, weight them, set the pass mark per checklist.

02

Readings, choices or photos

A number with a unit, a choice list, or a required photo.

03

Required checks

One failed required check fails the whole inspection.

04

Safe to change

A used checklist is deactivated, never deleted.

Technicians & tracking

Where the field team is right now

Technicians come from the staff register. A GPS tracker or the phone app reports their position every 30 seconds — with a trail, stops and a day summary for each one.

01

Enrol from staff

Flag a designation as field technician and sync — contractors too.

02

Tracker or phone app

Register a tracker IMEI, or let the phone app report position.

03

Live every 30 s

Moving, idle and offline on one map, auto refreshed.

04

Trail & day summary

Route driven, stops of 5 min or more, first and last seen.

Usage & reports

Who is out, how far, and what they closed

Utilisation is field time against the working day. See days out, distance, moving time, stops and jobs closed for every technician — one row per technician per day, ready for Excel.

01

Utilisation per technician

Distance, average per day, moving time and jobs.

02

Assign goods

Meters, trackers, tools and spares — custody, not stock.

03

Daily report

One row per technician per day, tracker and phone app together.

04

Excel download

The filtered range goes straight to a spreadsheet.

Staff expenses

Claims with an approval trail

Staff raise a claim with bills attached. Each bill is checked against its category limit and receipt rule, then goes to their manager and an admin — and approved claims post to Accounting.

01

Bills, receipts, limits

Checked against the category limit and receipt rule.

02

Manager, then admin

Each person sees their own queue: waiting, approved, paid.

03

Advance netted off

Money already drawn is taken off the payable amount.

04

Posts to Accounting

Approved claims land in the chosen expense ledger.

SpeedoOne Field Service

Put your field team on SpeedoOne.

Inspections, checklists, live technician tracking and staff expenses — connected to CRM, HR and Accounting. Free to start.

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FAQ

Field Service Questions, Answered.

The questions service teams ask most when they evaluate SpeedoOne Field Service.

What does SpeedoOne Field Service include?
Site inspections with checklists and sign-off, technician enrolment, live tracking with trails and day summaries, usage and daily reports, and staff expense claims with categories and approvals.
Do technicians need a GPS tracker?
No. A technician can carry a GPS tracker registered by its IMEI, or simply use the SpeedoOne phone app, which reports their position. The report shows which source each row came from.
How often is the live map updated?
Every 30 seconds by default. You choose the reporting interval and how long a silent technician waits before being shown as offline.
Can customers receive the inspection report?
Yes. The customer and the inspector sign on the device, and the finished report can be printed or sent to the customer. Findings can raise a helpdesk ticket in one click.
How are expense claims approved and paid?
Claims go to the manager, then to an admin. Advance already drawn is netted off, the reimbursement is recorded with a UTR or voucher number, and the approved amount posts to the chosen ledger in Accounting.