Keep customer records in sync
Each WhatsApp chat stays linked to the customer it belongs to, with tags, notes and tasks right beside the conversation.
WhatsApp Business Integration
How to Connect
WhatsApp
Reply to enquiries, send approved templates and keep every chat linked to the right customer — from the same workspace your team already uses. Less switching, faster follow-ups.
- Official Meta Cloud API
- Your own number
- Shared team inbox
01No-code setup
Connect WhatsApp to SpeedoOne in a few clicks
Link your WhatsApp Business number from Modules → Integrations → WhatsApp using the official Meta Cloud API. Templates, auto-replies and working hours are set up on the same screen — no coding needed.
- Official Meta Cloud API
- Login with Meta or manual setup
- Two-step verification PIN supported
SpeedoOne
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02Shared team inbox
Every customer conversation in one shared inbox
Give your team one place to read, assign and reply to WhatsApp chats. Unread, assigned and resolved queues make it clear who is handling what, so no enquiry waits too long.
- Assign chats to teammates
- Unread, pending and resolved queues
- WhatsApp and email in one queue
Team Inbox18 open
Inbox 18
Unread 6
Assigned to me 4
Important 3
Resolved 112
RSRahul SharmaNew enquiryUnassigned
AIABC IndustriesQuotation requestA. Verma2
PSPriya SinghAppointment enquiryS. Rao
XYXYZ CompanyFollow-up requiredM. Iqbal
Queue by statusToday
Unreadwaiting for first reply6
Awaiting customerreply pending5
Resolvedclosed today14
03Customer context
See the customer before you reply
Each conversation sits next to the customer record — contact, status, owner and the last message — so your team can create a task, add a note or assign the chat without leaving the screen.
Lead and follow-up actions depend on the CRM modules enabled for your workspace.
- Contact, status and owner at a glance
- Create tasks and add notes
- Tags on every conversation
Customer recordLinked
AI
ABC IndustriesUpdated 2m ago
Qualified
- Contact
- Raj Kumar
- Phone
- +91 XXXXX XXXXX
- Lead status
- Qualified
- Owner
- AVA. Verma
Last WhatsApp message
Please send the quotation.
Actions
Create Task
Add Note
Assign
Create Lead
Add Follow-up
Actions in grey depend on the CRM modules enabled for your workspace.
04Approved templates
Start conversations with Meta‑approved templates
Pick a template, fill in the customer’s details and send. SpeedoOne syncs templates from your WhatsApp Business Account and lets you submit new ones for Meta review.
Only templates approved by Meta can be sent. Review usually takes from a few minutes to 24 hours.
- Sync templates from Meta
- Submit new templates for review
- Customer details in the variables
WhatsApp templates
Search templates…
- Welcome messageApproved
- Payment reminderApproved
- Follow-upApproved
- Appointment reminderIn review
Preview · English · Utility
Hello Rahul, welcome to SpeedoOne. Reply here any time — our team is happy to help.10:13
{{name}}Rahul
Send template
05Automation
Reply instantly, even after business hours
Welcome messages, keyword auto-replies and out-of-hours replies answer common questions straight away. Your team picks up the conversation with full context when they are back.
- Welcome message on first contact
- Keyword auto-replies with cooldown
- Working days and business hours
SOSpeedoOne SupportBusiness account
Hi, are you open on Sunday?
Out-of-hours replyThanks for reaching out! Our team is back on Monday at 10:00 and will reply first thing.
What are your installation charges?
Keyword reply · “charges”We’ll share a detailed quote. Meanwhile, please send your city and requirement.
Keyword rules
Working hours
SpeedoOne
06Team collaboration
Keep your whole team on the same page
Assign an owner, set priority and leave internal notes that customers never see. When someone is away, a teammate can pick up the chat without asking for the backstory.
- Internal notes customers never see
- Priority and status on every chat
- Follow-up date and owner
ABC IndustriesPriority
Please send the quotation.
Internal note — not sent to customer
Same rate as last quarter, approved by finance. Attach the revised PDF before replying.
Conversation
Assigned toA. Verma
StatusIn progress
Follow-upThu 11:00
TagsQuotation
Send personalised WhatsApp messages
Use Meta-approved templates with the customer’s details in the variables, so every message feels written for them.
Automate replies and alerts
Welcome messages, keyword auto-replies and out-of-hours replies go out on their own, while event alerts keep your team informed.
Track every conversation
See which chats are unread, assigned, pending or resolved, so no enquiry slips through the cracks.
Start talking to your customers on WhatsApp today
Get Started Today- Official Meta Cloud API
- Your own number
- Shared team inbox