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Speedo One · Support
Support your customers
Support your customers
with Speedo One
A comprehensive set of tools to field support requests across channels, resolve problems quickly and improve customer satisfaction.
Support customers
across channels
Every customer has a preferred way to seek assistance. Speedo One gives you the tools to support customers across channels while managing every request from one place.
Phone
Bridge your help desk with your phone system.
Learn moreSocial media
Turn social media posts into support tickets.
Watch a videoLive chat
Chat with customers and website visitors online.
Watch a videoSelf-service
Empower customers with self-service support resources.
Watch a videoRemote assistance
Take control of your client's desktop to solve problems remotely.
Learn moreDefine and improve your support process
Good support teams are quick, helpful, friendly and consistent. Speedo One gives you tools to create efficient, repeatable support processes for your team to follow.
- Support process automation — define and automate your support process with Blueprint: assignment, escalation and SLA rules
- Business intelligence — track ticket resolution times, customer satisfaction and other KPIs as they happen
Resolution time by priority
LowNormalHighUrgentBreached
Improve customer happiness
Quick response and resolution times are key to a good customer support experience. Speedo One gives support reps tools to respond quicker and keep customers happy.
Speed up response and resolution times with AI-drafted replies, ticket tagging and sentiment.
Watch a videoUse sales and purchase data for superior support experiences — every ticket shows the full customer record.
Watch a videoChat 1-on-1 and within channels to find answers for customers quickly.
Watch a videoOne inbox for every request
- Unified ticket view — email, chat, calls and social in a single queue with shared context
- Collision detection — see when a teammate is already replying, so no one answers twice
- Customer happiness ratings — one-tap CSAT after every resolved ticket, reported by agent and team
Queue activity
✉ New ticket from support@ — Login issue1m
💬 Chat resolved by Priya D. ★★★★★14m
☎ Missed call auto-logged as ticket #48381h
See what else you can do with Speedo One
Support is one part of the operating system — sales, finance and people run on the same customer record.
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