Improve customer
support with AI Live Chat solution
SpeedoOne gives your support team a comprehensive set of tools to field support requests across channels, resolve problems quickly, and improve customer satisfaction.
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- No card required
- SLA & auto-assign built in
Every ticket moves through
clear, simple stages
Set the steps a ticket takes from new to closed. Each stage belongs to a group, and the group decides what happens when a ticket enters it — the Tickets list, filters and the app all follow the same order.
- Open
New tickets start on the first Open stage.
- In Progress
A first reply moves an Open ticket here.
- Waiting on Customer
Pauses the SLA clock while you wait for a reply.
- Resolved
Stamps resolution, sends the CSAT link and completes the linked task.
- Closed
Final — no more replies.
The right urgency,
with an SLA built in
Every priority carries its own clock — hours to the first response and hours to resolution. A new ticket’s SLA is set from its priority, and the default priority covers inbound messages and live chat.
- LowFirst response48hResolution120h
- MediumDefaultFirst response24hResolution72h
- HighFirst response4hResolution24h
- UrgentFirst response1hResolution8h
Improve customer
happiness
Quick response and resolution times are key to a good customer support experience. SpeedoOne gives support reps tools to respond quicker and keep customers happy.
Artificial intelligence
Speed up response and resolution times with artificial intelligence.
Team communication
Chat 1-on-1 and within channels to find answers for customers quickly.
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