Keep important WhatsApp conversations organized in one place, alongside the rest of your team’s communication.
WhatsApp Integration
Connect WhatsApp.
Connect Your Business.
Bring WhatsApp conversations into SpeedoOne and make customer communication faster, more organized and easier to manage.
Official Meta Cloud API Your own number Shared team inbox
WhatsApp BusinessMeta Cloud API · +91 XXXXX XXXXX
Connected
Search conversations
RS
Rahul Sharma
New enquiry
AI
ABC Industries
Quotation request
2
PS
Priya Singh
Appointment enquiry
XY
XYZ Company
Follow-up required
RS
Rahul SharmaOnline · +91 XXXXX XXXXX
Lead
Enquiry
Hello, I saw your product listing. Can you share pricing for 40 units?
Template · Approved
Hi Rahul, thanks for reaching out. Sharing the quotation now — it is valid for 15 days.
Quotation_40units.pdf · 214 KB
Share brochureOffice hoursPayment link
Why it matters
WhatsApp, Built Into Your Workflow
Stop switching between different tools. Manage customer conversations and business communication from one connected workspace.
Quick replies and saved macros help your team respond quickly and consistently.
Use Meta-approved message templates for common business communication.
Connect WhatsApp communication with your business processes where supported by your setup.
Shared inbox
Every Conversation in One Place
Give your team a centralized workspace to view and respond to WhatsApp conversations without losing track of important customer interactions.
- Conversation history
- Customer details
- Search
- Filters
- Assigned conversations
- Unread messages
- Priority conversations
The shared inbox brings WhatsApp and email into one queue with assignment, status, tags, notes and tasks. Exact fields available to your team depend on your workspace configuration.
Team Inbox18 open
Inbox 18
Unread 6
Assigned to me 4
Important 3
Resolved 112
Rahul Sharma — New enquiryUnassigned
ABC Industries — Quotation requestA. Verma
Priya Singh — Appointment enquiryS. Rao
XYZ Company — Follow-up requiredM. Iqbal
Queue by statusToday
- Unread waiting for first reply 6
- Awaiting customer reply pending 5
- Resolved closed today 14
CRM connection
Turn Conversations Into Customer Relationships
Connect WhatsApp conversations with customer and lead workflows so your team can keep communication and business information together.
- Customer record
- Tags & status
- Internal notes
- Tasks
Conversations carry tags, status, notes and tasks in the shared inbox. Lead creation and follow-up scheduling depend on the CRM modules enabled for your workspace — our team confirms what is active for you during setup.
Customer recordLinked
ABC IndustriesUpdated 2m ago
| Contact | Raj Kumar |
| Phone | +91 XXXXX XXXXX |
| Lead status | Qualified |
| Owner | A. Verma |
Last WhatsApp message09:48
Please send the quotation.
Actions
Create Task
Add Note
Assign
Create Lead
Add Follow-up
Actions in grey depend on the CRM modules enabled for your workspace.
Message templates
Send the Right Message at the Right Time
Create structured WhatsApp templates for frequently used business communication, and keep them in sync with your WhatsApp Business Account.
Welcome Message Approved
Hello {{name}}, welcome to SpeedoOne.
Payment Reminder Approved
Your payment of {{amount}} is due on {{date}}.
Follow-up Approved
Hi {{name}}, we’re following up regarding your enquiry.
Appointment Reminder In review
Your appointment is scheduled for {{date}}.
SpeedoOne keeps a local mirror of the templates in your WhatsApp Business Account. You can sync templates from Meta or submit new ones for review from inside SpeedoOne. Only templates approved by Meta can be sent, and Meta review typically takes from a few minutes to 24 hours or more. Free-form replies outside the customer service window are subject to WhatsApp’s messaging rules.
Automation
Automate Your WhatsApp Communication
Reply instantly to common questions, greet first-time enquiries and keep customers informed without anyone typing the same message twice.
Lead to follow-upCRM · WhatsApp · Tasks
Depends on modules
1New LeadTrigger
2Lead QualifiedCondition
3WhatsApp TemplateApproved
4Customer NotifiedSent
5Create Follow-upScheduled
Payment reminderFee · WhatsApp
Depends on modules
1Payment DueEvent
2TriggerRule
3WhatsApp ReminderTemplate
4Payment ReceivedUpdated
5Confirmation MessageSent
Match incoming messages on keywords and reply with the first matching rule. Each rule has its own cooldown and hit count.
AvailableSend an automatic greeting on the first-ever message in a conversation thread.
AvailableSet working days and business hours, and reply automatically when a message arrives outside them.
AvailableSave reusable message macros with a shortcut so agents can insert them mid-conversation.
AvailableThe four automations above are configured in SpeedoOne’s WhatsApp automation settings. The two cross-module workflows shown at the top depend on which SpeedoOne modules are enabled for your organization — our team confirms this during setup.
Collaboration
Keep Your Team on the Same Page
Conversations belong to the team, not to one phone. Assign an owner, leave a note for the next person and track where each conversation stands.
- Assign conversation
- Internal notes
- Team members
- Conversation status
- Priority
- Follow-up
- Customer information
ABC IndustriesPriority
Please send the quotation.
Internal note — not sent to customer
Same rate as last quarter, approved by finance. Attach the revised PDF before replying.
Conversation
Assigned toA. Verma
StatusIn progress
Follow-upThu 11:00
TagsQuotation
Notifications
Never Miss an Important Message
Event notifications keep the right people informed when something needs attention.
New WhatsApp Message
Rahul Sharma sent a message.
New Lead
New enquiry received through WhatsApp.
Follow-up Reminder
Follow up with ABC Industries.
SpeedoOne maps events to notification channels, including WhatsApp, email and in-app alerts. Which events are available to map depends on the modules enabled for your workspace, so the exact notification set is confirmed during setup.
Media & documents
Share More Than Messages
Keep business communication practical by sharing relevant documents and media within customer conversations where supported.
ImagesProduct and site photos
PDFsBrochures and catalogues
DocumentsForms and records
InvoicesBilling documents
QuotationsPricing documents
AttachmentsAnything the thread needs
Supported media types and file size limits follow WhatsApp’s own rules for business messaging.
Search & filters
Find Conversations Faster
Search by customer or content and narrow the queue by status, owner or date so nothing waits longer than it should.
- Unread
- Replied
- Pending
- Assigned
- Date
- Customer
Search conversations
Search conversations…
UnreadRepliedPendingAssignedDateCustomer
Total1,284
Unread6
Replied1,166
Pending112
Analytics
Understand Your WhatsApp Communication
See how much conversation your team is handling, how quickly it is being answered and which automations are doing the work.
Messages received4,820+18% vs last month
Messages sent5,164+12% vs last month
Response rate94%+3% vs last month
Active conversations318+7% vs last month
Conversation volumeLast 12 weeks
Incoming vs outgoingWeekly
Response activityThis week
- Answered within 5 min 68%
- Answered within 1 hour 26%
- Waiting over 1 hour 6%
AutomationRule hits
- Office hours reply 412
- Welcome message 288
Conversation counts, queue status and automation rule hits are tracked inside SpeedoOne. Richer message-level reporting depends on your plan and provider setup — figures shown here are illustrative examples of the interface, not live data.
Business control
Built for Business Communication
Customer conversations belong to the organization, not to a personal handset. Access, visibility and ownership are managed centrally.
Every agent works through their own authenticated SpeedoOne account.
Decide who can open the inbox, reply, and manage numbers or templates.
Conversations stay in the workspace when someone changes role or leaves.
Owners, status and history are visible to the people who need them.
Two-step verificationPIN supported when linking a number
Number health & qualityConnection status and last error
Multiple numbersLabel each one, set a default
This section describes access-control and administration features of the platform. It does not claim any specific security certification or regulatory compliance. If your organization needs a formal statement, contact our team.
Setup
How It Works
Three stages, run from the WhatsApp integration screen inside SpeedoOne.
Log in with Meta from inside SpeedoOne, or enter your Phone Number ID and API key directly, then run Connect & Verify. If the number has two-step verification enabled, you will be asked for the PIN.
Add the inbound webhook URL shown in SpeedoOne to your provider dashboard so replies land in the Team Inbox. Sync approved templates, then set your auto-replies, working hours and quick replies.
Send a test message to confirm the connection, then start handling conversations in the shared Team Inbox with assignment, tags, notes and tasks.
Setup requires a WhatsApp Business Account and a number registered on the Meta Cloud API. A number currently in use in the WhatsApp Business app has to be migrated before it can be connected. Our team can walk through this with you.
The difference
Why SpeedoOne + WhatsApp
The same customer message, handled two different ways.
WhatsApp on its own
WhatsApp
Manual follow-up
Lost conversations
Scattered customer data
WhatsApp with SpeedoOne
WhatsApp
Centralized inbox
Customer context
Team assignment
Follow-up
Business workflow
FAQ
Questions About the Integration
Straight answers about what the WhatsApp integration does today.
It connects your WhatsApp Business number to SpeedoOne through the official Meta Cloud API. Once connected, incoming messages arrive in SpeedoOne’s shared Team Inbox, where your team can reply, assign owners, add tags and notes, and keep the conversation with the rest of your business records.
Yes. WhatsApp and email arrive in one shared inbox where conversations can be assigned, given a status, tagged, annotated with internal notes and turned into tasks.
AvailableYes. The inbox is shared, so any permitted team member can pick up a conversation, and each one can be assigned to a specific owner. What each person can see and do follows their SpeedoOne user permissions.
AvailableYes. SpeedoOne keeps a local mirror of the templates in your WhatsApp Business Account. You can sync templates from Meta, or write a new one in SpeedoOne and submit it for review with a category and language.
Only templates Meta has approved can be sent. Review usually takes from a few minutes to 24 hours or more, and templates can come back rejected.
AvailableWithin WhatsApp itself, yes: keyword-based auto-reply rules (matched in order, with a per-chat cooldown), an automatic welcome message on the first message in a thread, and an out-of-hours auto-away reply based on your working days and hours.
Workflows that reach into other SpeedoOne modules — creating a lead, scheduling a follow-up, triggering a fee reminder — depend on which modules are enabled for your organization.
Cross-module: subject to availabilityConversations carry customer context — contact details, tags, status, notes and tasks — inside the inbox. Deeper CRM linkage, such as creating a lead or a follow-up directly from a conversation, depends on the CRM modules enabled for your workspace.
Subject to availabilityYes. You need a WhatsApp Business Account and a phone number registered on the Meta Cloud API. If the number is currently being used in the WhatsApp Business app, it has to be migrated before it can be connected here.
From the WhatsApp integration screen in SpeedoOne there are two routes: Login with Meta, which walks you through linking the number, or entering your Phone Number ID and API key manually. Either way you finish with Connect & Verify, and enter your two-step verification PIN if the number has one.
After that, copy the inbound webhook URL that SpeedoOne shows and register it in your provider dashboard, so customer replies reach the Team Inbox. Send a test message to confirm everything is working.
Get connected
Bring WhatsApp Into Your Business Workflow
Connect your customer communication with SpeedoOne and give your team a smarter way to communicate.
Official Meta Cloud API · your own number · shared team inbox